# Teammate

> Teammate designs, installs and runs multi-agent AI systems inside Australian businesses. Each system ("floor") is a small crew of specialised AI agents wired into the client's existing software, limited by written guardrails, tested on the client's own past cases, and run in shadow mode before going live. Headquartered in Sydney, NSW, serving Australia.

Key facts:
- Service: design, installation and ongoing operation of multi-agent AI systems (not chatbots or DIY scripts).
- Typical single-floor install: 4 to 7 weeks (survey, systems wiring, house rules, exam week, shadow mode, run and tune).
- Data: hosted in Australia (Sydney region) by default; client data is never used to train AI models.
- Human control: payments, refunds over limit, bids, contracts, admin access and production changes always need a person; every floor has a kill switch and a 24-hour rewind.
- Disclosure: agents always identify themselves as AI and never impersonate staff.
- Detection: agents flag cloned-voice payment requests, forged invoices and bank-detail change letters, synthetic identities and prompt-injection attempts.
- Governance: mapped to Australia's Voluntary AI Safety Standard (10 guardrails) and the Privacy Act 1988 / Australian Privacy Principles.

## Systems ("floors")
- Lookout (agent: Scout): tender radar and bid desk, supplier risk monitoring, pricing intelligence. Connects to AusTender, state portals, SharePoint, Shopify, NetSuite.
- Front Desk (agent: Herald): 24/7 AI voice receptionist for clinics and trades, support autopilot with refund limits, speed-to-lead. Connects to Twilio, Cliniko, ServiceM8, Zendesk, Shopify, Stripe, HubSpot, Salesforce.
- Counting House (agent: Ledger): end-to-end accounts payable with three-way matching, month-end close, expense policy audit. Connects to Xero, NetSuite, QuickBooks, Expensify, Ramp.
- Library (agent: Quill): permissions-aware company knowledge assistant, contract review against a playbook, regulatory change tracking (ASIC, APRA, OAIC).
- Dispatch Room (agent: Atlas): field service dispatch, demand forecasting to purchase orders, employee onboarding across systems (Okta, Google Workspace, Employment Hero, simPRO).
- Workshop (7F, custom): a bespoke floor designed around the client's own process after analysing how the work is really done; same exam and shadow mode as every floor. The home page has a 'Sketch your own floor' tool.
- Boiler Room (agent: Patch): legacy code migration behind parity tests, incident response with approved rollbacks, security alert triage.

## Pages
- [Home](https://teammate.autos/): services, how installs work, FAQ and an interactive guardrail game.
- [Trust Centre](https://teammate.autos/trust): security controls, data residency, compliance status, subprocessors.
- [AI Transparency](https://teammate.autos/ai): AI disclosure rules, fraud and deepfake detection, agent cards, AI Safety Standard mapping.
- [Research Lab](https://teammate.autos/research): research questions and field notes on agents doing real business work.
- [Privacy Policy](https://teammate.autos/privacy)
- [Terms of Service](https://teammate.autos/terms)